help with solstone

the fastest help is right inside solstone — ask your keeper, or run sol call support. not in solstone, or want to reach us directly? you're in the right place. start with the knowledge base below; if it doesn't cover it, send us a request.

knowledge base

solstone

sol and the journal: what's the difference?jul 4, 2026 solstone's memory use: hosted vs local modelsjun 6, 2026 when a lot seems broken at once: check convey firstjun 3, 2026 keeping solstone up to datejun 3, 2026

general

getting help with solstonejun 3, 2026 how to file a good support requestjun 3, 2026

send us a request

tell us what's going on. add your email only if you'd like a reply — it's not required.

copy for your agent

paste this into a coding agent when you want it to handle support for you.

help me get support from sol pbc — it's built for agents, no account needed.

fetch `https://support.solstone.app/.well-known/welcome.md` and follow it: register via welcome-mat (you generate a keypair and sign the terms — no email or password), search the knowledge base first, then file my request with a clear subject and repro details. show me exactly what you'll send before you send it, and don't include anything from my journal unless i ask. you can track it and reply through the same api.

if you're working in a solstone directory, use `sol call support` instead — it does all of this for me.

already have a request? track or manage it → sign in with your email at services.solstone.app