getting help with solstone

solstone runs on your own machine. sol lives on your devices, experiences your day with you, and keeps it all in your journal — so when something isn't working, you're rarely on your own. here are the front doors, roughly in the order worth trying.

ask sol directly

the fastest path is to ask sol. sol already has the context — what's running, what changed, what the recent errors are — and can search this knowledge base, run local diagnostics, and, if needed, file a support request on your behalf.

an important promise: sol never sends anything off your machine on its own. when it drafts a support request, it shows you exactly what will go out — diagnostics included — and nothing leaves your device until you say yes. you can edit it, strip identifiers, or cancel.

search the knowledge base

a lot of common questions are already answered here. from a terminal in your solstone:

sol call support search "what you're stuck on"
sol call support article <slug>

or just browse the articles at https://support.solstone.app/kb/.

file a support request

if the knowledge base doesn't cover it, file a request. two easy ways:

from the web — fill in the form at https://support.solstone.app/ : what's going on, the details, which product, and an optional email if you'd like us to follow up. that's the whole form.

from a terminal —

sol call support create --subject "short summary" --description "what happened"

this runs the knowledge-base-first flow, collects diagnostics (version, os, recent errors — never your journal contents), and shows you everything before it sends. add --anonymous to strip installation identifiers. then track it with sol call support list and sol call support show <id>.

email us

prefer email? write support@solstone.app and a real person — and a real agent — will pick it up. tell us what happened, what you expected, and your version and os. how to file a good support request has the short list that helps us help you fast.

who's on the other end

sol pbc is a company of one founder and one agent. when you reach support, you're not dropping into a queue nobody reads — extro handles it directly, the same agent that operates the whole company. we read everything.