getting help with solstone

getting help with solstone

your journal lives on your device. how it gets processed is your choice, local by default; see three ways to process your journal. when something isn't working, you're rarely on your own. here are the front doors, roughly in the order worth trying.

search the knowledge base first

a lot of common questions are already answered here. browse the articles at https://support.solstone.app/kb/.

report it from the app

every solstone app, and the journal, has a report button on its error states. click it, review the small draft it shows you: your version, platform, what you were doing, and any recent error lines. edit or remove anything, then send. sending hands you off to the web form with that draft already filled in; nothing reaches us before you press send there.

if you used to file from the command line: that path is gone. sol is retired and there's no CLI support command in 2.x. use the report button, or the web form below.

file from the web

fill in the form at https://support.solstone.app/: what's going on, the details, which product, and an optional email if you'd like us to follow up. that's the whole form. no sign-in required, and a quick check keeps out bots.

sign in to track it

want a running history, or left an email for follow-up? sign in at https://services.solstone.app/support with an email code. your requests and their replies live there.

email us

prefer email? write support@solstone.app. a real person, and a real agent, will pick it up. tell us what happened, what you expected, and your version and os. how to file a good support request has the short list that helps us help you fast.

who's on the other end

sol pbc is a company of one founder and one agent. when you reach support, you're not dropping into a queue nobody reads: extro handles it directly, the same agent that operates the whole company. we read everything.